Help and frequently asked questions

Rarely, and not reliably. The checkout expects a Chinese payment method and a Chinese address, and the seller ships domestically. Some people manage it with a Chinese friend or a mail forwarder, but payment is the step that usually fails, and a forwarder will not buy the item or inspect it for you.

No. Weidian is run by Beijing Koudai, a company founded in 2010. The confusion comes from how much of the selling happens through WeChat, which Tencent does own.

Taobao is a very large general marketplace, 1688 is oriented to wholesale, and Weidian is a tool that lets individuals and small businesses run their own shops. Agents typically accept links from all three.

No. A finds page is a catalogue of product cards with links. You pay the agent for the item and the shipping, and nothing to the catalogue.

Sellers pull listings constantly. The same product usually sits in several shops, so searching the item name on the platform is faster than waiting for a card to be updated.

It depends on weight, on box dimensions and on the route, so no honest guide can answer it. LoongBuy runs an official estimator that asks for a destination, a weight in grams and three dimensions in centimetres. Its own page notes that routes it does not operate are run by third party carriers whose prices move with the market.

Photographs the agent warehouse takes of your item after the seller delivers it and before it is packed for the international leg. LoongBuy states that its team inspects each item, takes photos and stores it. It is the only look at the real object you get before shipping.

Agents publish a free storage window and change it with promotions, so read the current figure on the agent own page. The window is what makes consolidation possible.

Perfume is a flammable liquid and most air routes refuse it. Batteries depend on whether they are built into the product, on the carrier and on the destination. Check the official shipping restrictions before you order.

That is between you and your own customs authority, and it depends on your country and the declared value. Rules change: LoongBuy posted a notice in June 2026 about the European Union low value parcel import duty policy and a related fee adjustment.

You pay the agent rather than the Chinese seller. As of 4 August 2026 the LoongBuy footer carries marks for Apple Pay, blik, Skrill, PayU, Trustly, Alipay, Bancontact, Zip, VISA, Mastercard and JCB. Check the live page before relying on any one of them.

No. We are a guide, not the agent. We cannot see, change, cancel or refund any order. Everything about your order lives in your agent account, and the after sales section of the official help centre is the right route.